Question 1

How do I become a patient at soos?

Accepted Answer

You register, choose a product and complete our medical questionnaire. A doctor reviews your information and – if medically suitable – issues a prescription, which is then filled by a partner pharmacy.

Question 2

How does the treatment process work?

Accepted Answer

The process is simple: choose a product, complete the questionnaire, medical review (asynchronous or via video consultation), prescription issuance and shipping of the medication by the pharmacy – all conveniently online.

Question 3

What requirements must I meet for cannabis treatment?

Accepted Answer

You must be at least 21 years old and have a health condition for which cannabis therapy may be an option. Whether treatment is suitable is always decided by the treating doctor.

Question 4

What should I keep in mind when filling out the questionnaire (anamnesis)?

Accepted Answer

Answer all questions truthfully and completely. Your information is the basis for the medical assessment – incomplete or incorrect information can jeopardize safe treatment.

Question 5

Can I receive the prescription completely online?

Accepted Answer

Yes. Provided that no personal doctor-patient contact is required according to recognized professional standards, the prescription can be issued entirely via telemedicine – i.e. online.

Question 6

Do I always need a video consultation for this?

Accepted Answer

Not always. In many cases the completed questionnaire is sufficient (asynchronous remote treatment). A video consultation only takes place when it is medically necessary.

Question 7

How do I get a follow-up prescription?

Accepted Answer

You can request a follow-up prescription conveniently via your user account. The doctor reviews the course of your therapy and, if you remain eligible, issues a new prescription.

Question 8

Can I cancel an issued prescription?

Accepted Answer

You can cancel video consultations free of charge up to 24 hours in advance. A questionnaire-based prescription can no longer be cancelled after full submission, as the medical service has then already begun.

Question 9

Which conditions can medical cannabis help with?

Accepted Answer

Medical cannabis is used, among other things, for chronic pain, sleep disorders, migraine, ADHD or chronic inflammatory conditions. Whether it is suitable in your case is decided by the treating doctor.

Question 10

What requirements must I meet?

Accepted Answer

You must be of legal age (at least 21), have a treatable indication, and there must be no medical reasons against cannabis therapy.

Question 11

When is cannabis therapy not suitable?

Accepted Answer

Therapy is generally not suitable, for example, during pregnancy and breastfeeding, with certain severe cardiovascular or psychiatric conditions, or with a history of psychosis. The doctor assesses this on a case-by-case basis.

Question 12

What forms of medical cannabis can I receive?

Accepted Answer

Through soos you mainly receive medical cannabis flowers as well as extracts. Which form is right for you depends on your indication and the medical recommendation.

Question 13

How is medical cannabis taken?

Accepted Answer

Flowers are usually inhaled with a vaporizer, while extracts and oils are taken orally. You discuss the exact use with your doctor and refer to the package insert.

Question 14

Which strain suits me?

Accepted Answer

That depends on factors such as THC/CBD content and terpene profile as well as your indication. Our soos Guide and the treating doctor will help you find the right strain.

Question 15

What are the aromas, flavors and terpenes of cannabis about?

Accepted Answer

Terpenes are natural aromatic compounds of the cannabis plant. They shape the smell and taste and can influence the effect profile of a strain.

Question 16

How much cannabis can be prescribed to me per month?

Accepted Answer

The prescribed amount is determined individually by the treating doctor based on your needs and your therapy.

Question 17

How much does treatment at soos cost?

Accepted Answer

The costs consist of the medical fee, the medication costs and, if applicable, shipping costs. You can find the current prices directly on our platform.

Question 18

Does my health insurance cover the costs?

Accepted Answer

As a rule, treatment via soos is based on a private prescription, meaning you bear the costs yourself. Coverage by statutory health insurance is only possible with prior approval.

Question 19

Can you support me with reimbursement applications to my health insurance?

Accepted Answer

We provide you with the necessary documents (e.g. invoices) that you can submit for a reimbursement application to your health insurance.

Question 20

Which payment methods can I use?

Accepted Answer

You can use common payment methods, including PayPal, credit card, Apple Pay, Google Pay, giropay and others. The available methods are shown to you at checkout.

Question 21

What happens if I do not receive a prescription?

Accepted Answer

If the doctor concludes after the medical review that no prescription can be issued, the medical service has nonetheless been provided. There is therefore no right to a refund of this service.

Question 22

How do I get my medication?

Accepted Answer

After the prescription is issued, your medication is processed by a partner pharmacy and shipped discreetly to the address you provided.

Question 23

Can I also redeem my prescription at another pharmacy?

Accepted Answer

Yes. As a rule, you can redeem an issued prescription at a pharmacy of your choice.

Question 24

Do I get a copy of my prescription?

Accepted Answer

On request or via your user account, we can provide you with the relevant documents relating to your prescription.

Question 25

What do I do if the delivery does not arrive?

Accepted Answer

In this case, please contact our support team. We will clarify the status together with the shipping pharmacy and the logistics partner.

Question 26

Is an online prescription from soos legal?

Accepted Answer

Yes. The telemedical issuance of prescriptions by licensed doctors is legal in Germany, provided that professional standards are observed.

Question 27

May I order cannabis online without a prescription?

Accepted Answer

No. Medical cannabis is prescription-only and may only be dispensed on the basis of a valid medical prescription.

Question 28

May I drive a car while using medical cannabis?

Accepted Answer

Medical cannabis can impair your ability to drive. Never drive under acute effects. Clarify the rules that apply to you with your doctor.

Question 29

Can I take my medication when traveling?

Accepted Answer

Within Germany you should always carry your prescription. For trips abroad, different rules apply depending on the country – inform yourself in advance about the import regulations.

Question 30

Is my data safe with soos?

Accepted Answer

Yes. We protect your data with SSL/TLS encryption, store it in certified EU data centers and only pass it on with a legal basis or your consent. You can find details in our privacy policy.

Question 31

Is my data forwarded to my health insurance?

Accepted Answer

No. Your data is not forwarded to your health insurance without your explicit consent.

Question 32

Do I have to inform my health insurance about the cannabis therapy?

Accepted Answer

For treatment based on a private prescription, there is no obligation to inform your health insurance about the therapy.

Question 33

What side effects can there be?

Accepted Answer

Possible side effects include fatigue, dizziness, dry mouth or difficulty concentrating. If symptoms persist or are severe, you should contact your doctor.

Question 34

How does soos accompany my therapy?

Accepted Answer

soos arranges the medical support for your therapy, for example through follow-up prescriptions and progress checks. If your state of health changes, you inform the doctor and update your user account.

Question 35

What sets soos apart from a regular doctor’s office?

Accepted Answer

soos is not a doctor’s office but a digital platform that connects patients with independent doctors and pharmacies. This lets you receive consultation, prescription and delivery easily and discreetly online.

Question 36

Does soos sell or distribute cannabis?

Accepted Answer

No. soos does not sell cannabis itself. The medication is dispensed exclusively by the licensed partner pharmacies on the basis of your prescription.

How can we help you today?

Access & Treatment Process

Indications & Medical Suitability

Products, Intake & Dosage

Costs, Payment & Reimbursement

Pharmacy, Shipping & Delivery

Legal (Legality, Driving, Traveling)

Your Data

Side Effects, Safety & Monitoring

Service & What Makes soos Special

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